To: All Staff
From: Paolo Gloria, Customer relations Manager
Subject: The right way to write a refusal letter
designation: June 9, 2010
Effective physical composition skills ar critical to your professional success, no matter what your profession may be. This email will take for you some valuable tips on crafting a professional, courteous, and effective letter. I will use a letter written by atomic number 53 of our staff presented as Exhibit A as a sample.
According to Flood, T.E. (2008), The trio of mechanics, looking at and design are essential to effective business documents and communications (p. 15).
Mechanics, as in punctuations, give a writing sense, tone and voice. Leave one line blank after the salutation and between each(prenominal) paragraph.
Avoid using technical terms like atomic number 26 oxidation deterioration when you can simply write wipe out. It questions the customers receiveledge on the subject, affecting the tone of your writing.
Design and layout matter; its very important that you know your audience. Readers come to documents with preexisting ideas and outlooks, which impact how they see and understand the teaching in front of them. Start with a courteous hatchway and then a statement of the main point.
Similar to intercommunicate your refusal, begin the letter with a buffer statement or acknowledgment and express regret sincerely. Comments like, your lack of utilization of the ripe maintenance show a lack of professionalism in your writing and can hurt your credibility as a writer.
The shutting should restate the purpose of the letter and when possible, offer a tincture for an alternative. Do not close with repeating what has already been stated. Earning the celebrate of the person you are refusing simply by handling them with almsgiving and honesty should be our goal. Close the door on your birth gently by ending on a bloodline of goodwill.
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