Res/341 Week 3 Individual Paper

res/341

Survey Paper
David Houser
RES/341
Louis Laffin
July 13, 2011

The average American family pull up stakes lose 10 to 30% of their customers this year be aim of sorry table service (More Firm Claims, 1989). Retaining customers is a growing challenge because of the increase amount of stemmaes competing for the same customer dollars. Repeat customer business is a battle organizations constantly face to stay successful. Companies competent to compete effectively must address customer dissatisfaction, whether it is with the harvest-home or service, especially if the causes of the organization itself. In this paper the typesetters case to addresse is a dramatic rise in customer service complaints in an organization, citing poor customer service from the employees. The survey will help determine the amount of time employees spend interacting with customers, infer customer importance of the employees, and evaluate whether or not employees film more training and customer relations.
The survey addresses the problem account by evaluating many an(prenominal) aspects of the employees who interact with customers. The skepticisms start with basic inquiries, much(prenominal) as gender, and position within the organization. The first two questions make headway general knowledge using the nominal scale to categorise the employees gender and position.



This allows categories such as male or egg-producing(prenominal) and what department for each one worker falls into. The third question uses a ratio scale to determine how long each associate has been employed at the organization. The answers to these questions will be significant when cross-referencing the rest of the survey, by breaking it up into categories, such as gender, experience and what department worked in. Job experience factors in to many of the questions, especially if lack of job training is a cause of the problem.
Question bite four uses the ordinal scale to club the importance of daily tasks by assigning a number of rank to each task. The ranks will show what is most grievous to each...If you want to get a full essay, order it on our website: Ordercustompaper.com



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