Identify customers and their characteristics and waitressations
1.1 prize typic customers and expectations
Young people and Teenagers are unmatchable of the typical customers here at AFS. They attend classes and expect T equal to(p)s and chairs to be accessible for them to use. Similarly to the Adults that come in to make use of the halls we let for Events and Church activities. In addition to the tables and chairs the adult customers excessively expect to find clean toilets, supportive and friendly staffs.
1.2 Discuss customer expectations with colleagues using recognised customer service language
I do not understand this question?
1.3 Follow Procedures through with(predicate) which they and their received to deliver effective customer service
The police squad of staffs holds a meeting with the Manager ones a week; this is where we modify each other on what we pitch accomplished during the week. We also make plans for the following week and raise ideas on how to repair our services. Apart from that there is a File on the calculating machine at the Reception that holds information such as sink in details of all continuous customers of the organisation.
A tangible tract is also kept with the same details as a back up so that we may be able to deliver a good customer service flush in the case of a computer crash or anything that alike. We also have a timetable for the week which helps to keep overcompensate of who will be coming inn for the week. There is a sign in Book at the Reception; I am responsible for making sure that everybody who comes in signs it. This helps us to know how many people are in the mental synthesis in case there is a fire. I have attended two trainings, one for Health and safety and one for First Aid. I believe that these are very definitive since they educate, prepare and teach on how to prevent and handle customers, myself and colleagues at work.
2.1- Identify their organisations services and products
2.1 Outline their...If you deficiency to get a full essay, order it on our website: Ordercustompaper.com
If you want to get a full essay, wisit our page: write my paper
No comments:
Post a Comment