[Note by Prof. Amar Nath Gupta, University of Delhi:
Hony. Consultant, Consumer Matters]
THE BACKGROUND
There was a time when consumers were un advised of their rights. The aware ones were not assertive on most occasions. There was no specific law to deal with their grievances. There were no consumer associations which could support the cause of consumers. Consumers suffered silently and thought that nothing worthwhile could be done. This phenomenon was worldwide and not limited to India alone.
It is not that the law-makers were on the whole ignorant of consumer rights. They had some glimpses of such rights and they were duly reflected in motley laws - For example, The Indian Contract Act (1872), The Sales of Goods Act (1930), The moving in deal & Merchandise Marks Act (1958), etc. But, such commissariat did not exist in a consolidated unionize at one place. Moreover, such provisions were not fitting and/or effective.
Thus, a need was felt for protecting consumers against victimisation by manufacturers, traders and service providers.
U.N. RESOLUTION ON CONSUMER PROTECTION
In the above background, voices were raised in the United Nations Organization (U.N.O.) to do something for the defense of consumers. The initiative was taken by the then U.N.
Secretary General, when he submitted draft guidelines for consumer protection to the Economic & Social Council (UNESCO) in 1983. Subsequently, a Consumer Protection Resolution No. 39/248 was passed on 9th of April, 1985, by the General Assembly of the U.N.O.
India is a signatory to the said Resolution.
OBJECTIVES out front U.N.O.
To assist member countries in providing adequate protection for their universe of discourse/consumers.
To encourage high levels of ethical conduct on the crock up of producers & distributors of goods and providers of services.
To assist member countries in curbing abusive business practices.
To facilitate the development of...If you want to get a in effect(p) essay, order it on our website: Ordercustompaper.com
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