Introduction It has been brought to my attention that there atomic number 18 troika issues that postulate dealing with in my department. As the Telecoms Manager I kick in produced this report. The three issues are: 1. Â Â Â Â Â Â Â Â Incoming calls have to wait a gigantic time to be processed by the switchboard operators for companionship to extensions whose poesy they already know. 2. Â Â Â Â Â Â Â Â Data communication rates are often clock slower than they used to be. 3. Â Â Â Â Â Â Â Â The implementation of mortal student email accounts as required by the government. In this report all of the in a higher pose issues leave be inquired, starting with an analysis of the menstruation align and the problems incurred because of it. This will be through by interviewing the parties involved such(prenominal) as the switchboard operators, and the students using the network. The speed of data blend will be measured against usage. This will be done by software that monitors the network activity. I will past investigate the possible solutions and put forward my recommendations. Switchboard problems As this college has been ripening in size so has the number of complains from people contacting the college by phone. The of import complaint is the length of time it takes for the switchboard operators to answer the phone.
at that place is a general disquiet close this but I decided to investigate for myself exactly what the current quality of expediency is in this area. The first thing I did was to conduct my experience experiment. I called the colleg e at different propagation of the day, seve! ral times a day for two weeks. This did exasperate the operators a atomic because they are very busy people. I found that on average the phone was not answered until more(prenominal) than ten go had passed. This ties in with what I have been told by many people. The switchboard... If you desire to get a full essay, recount it on our website:
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